Business Ethics Essay Example | Topics and Well Written Essays - 2000 words - 2

Business Ethics - Essay ExampleThe pure theories of morality reveal an extreme characteristic, and they are traditional. Neither complete dedication towards pull in nor total social service would help any business line in the present scenario. In the modern days the hybrid theories of ethics are the most prevalent. It is when ethics has to be fol minusculeed and profits have to be saved. Andy has to prioritise tasks but buttocksnot eliminate any aspect because both(prenominal) are significant. He and his team have to assist nodes in handling the chocolate cups and lids. Suppliers need to be informed regarding the latest occurrences, and employees should be involved in decision-making. Organisations following ethics not only to pull out profits, but also deliver excellent services to customers, serve the society and make their employees proud. Ethical plight Faced by Andy This study is based on the theme of business ethics in hospitality or tourism. The aim of this study is to discuss and evaluate the case study of Global Coffee House, possess by Andy, and analyse the good quandarys that Andy had to face. This will also assist in identifying what probable solutions he could identify, and what were the implications of such consideration. It was found that collect to poor quality of hot cups and lids a customer was badly burnt due to coffee spill. The customer was taken to hospital and John, Andys assistant, apologised. However Andy was in ethical dilemma by and by knowing the matter because they engaged a new supplier to offer hot cups and lids at low cost, so as to decrease cost and support the expense of refurbishment. Andy was in dilemma, whether to offer good cups and lids to customer even if it is costly, as this will assist in avoiding mishaps. On the other hand if he supports profit making strategy then cost reduction decision was correct. He was facing mental interlocking about which one to consider. Such situation is also known as ethic al paradox. In Andys case customer safety was equally important as refurbishment because Nancy already had a first-degree burn. Moreover, thither were thousands of unused cups and lids in the storeroom and they had also made a contract with the supplier. Possible Decisions and their Implications Andy was into ethical dilemma because he cannot decide whether to dismiss thousands of cups and lids in storage and the contract with the new supplier, for protecting the goodwill of his coffee shop and the customers from accidents, or to ignore it. There were several options for him, which can be better explained with the help of ethical theories. According to the theory of Adam Smith, competitors always take undue advantage of the weaknesses of other players in the industry. capitalist economy theory also supports the fact that profitability is everything in business, and there is no room for ethics here. heretofore the theory stated by Karl Max emphasises on profit maximisation. Followin g the above mentioned theories, Andy should ignore the accident thinking that it was just a mishap, and will not happen again, and then the suppliers would be happy, refurbishment can be done. In case Socialism theory is chosen, then product safety would be antecedence as social welfare comes first. Following such ethical theory, Andy would ethically choose to consider customer safety. Apart from this, his relationship with the